Terms of Service

These Terms of Service (“Terms”) govern your access to and use of joinscout.org and the services offered by Scout Consultancy Ltd trading as Scout AI (“Scout AI”, “we”, “us”, “our”). By using our website or services, you agree to these Terms. If you do not agree, please do not use our website or services.

1) About us

The website joinscout.org is operated by Scout Consultancy Ltd (trading as “Scout AI”). Registered office: [Company address]. Company number: [Company number]. You can contact us via /contact or stuart.arthur@joinscout.org.

2) Scope of services

Scout AI provides consulting and delivery services (cloud, data, AI, product engineering), a product/platform offering, academy learning pathways, and talent services. Specific deliverables, timelines and fees are defined in a separate Statement of Work (SOW), order form, or agreement (collectively, “Order”). Where these Terms conflict with an executed Order, the Order prevails for that engagement.

3) Eligibility & accounts

• You must be at least 18 and have legal capacity to contract.
• You are responsible for any account credentials, and for all activity under your account.
• Please notify us promptly of any unauthorised access or suspected security issue.

4) Acceptable use

• Do not misuse the website or services (e.g., unlawful content, malware, infringement, scraping not permitted by robots.txt, service disruption).
• Do not attempt unauthorised access to non-public areas or systems.
• Comply with all applicable laws and third-party terms.

5) Orders, fees & payment

• Fees, expenses and payment terms are set out in your Order. Unless otherwise stated, fees are exclusive of VAT and other taxes.
• Late payments may accrue interest and/or lead to suspension of services after reasonable notice.
• Travel and out-of-pocket expenses (if applicable) will be charged as agreed in the Order.

6) Customer obligations

You will provide timely access to information, systems, stakeholders, and dependencies needed for delivery. You are responsible for obtaining any necessary third-party licences or permissions for content, data, or environments you ask us to use.

7) Intellectual property

• Your materials: You retain all rights in content, data, and materials you provide. You grant us a limited licence to use them solely to deliver the services.
• Our materials & tooling: We retain all rights in methodologies, templates, software, and know-how pre-existing or developed independently of your Order.
• Deliverables: IP ownership will be as set out in the Order (e.g., licence or assignment). Absent specific terms, deliverables are licensed to you for internal business use.

8) Confidentiality

Both parties will keep confidential information confidential, use it only for the purposes of the engagement, and disclose it only to personnel or subprocessors who need to know it and are bound by similar obligations. This does not apply to information that is public, independently developed without use of confidential information, or required to be disclosed by law.

9) Data protection

We handle personal data in accordance with UK data protection law. Our Privacy Policy explains how we process personal data. If our services involve processing personal data on your behalf, a separate Data Processing Agreement (DPA) may apply; in case of conflict, the DPA prevails for that processing.

10) Third-party services & links

Our website may link to third-party sites or integrate third-party services. We are not responsible for their content, policies, or availability. Your use of third-party services is subject to their terms.

11) Warranties

• We will provide services with reasonable skill and care, consistent with industry practice.
• Except as expressly stated, the website and services are provided “as is” and “as available”. We do not warrant uninterrupted or error-free operation.

12) Limitation of liability

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law. Subject to the foregoing, we are not liable for: (a) loss of profits, revenue, goodwill, or data; (b) indirect or consequential loss; and (c) any amount exceeding the total fees paid by you to us for the services giving rise to the claim in the 12 months preceding the event (or £10,000, whichever is less), unless otherwise stated in an executed Order.

13) Indemnity

You agree to indemnify us against reasonable losses arising from claims by third parties to the extent caused by your unlawful content, misuse of the services, or breach of these Terms.

14) Suspension & termination

• We may suspend or terminate access for breach, legal risk, or non-payment (after reasonable notice where appropriate).
• Either party may terminate an Order as set out in that Order (e.g., for material breach not cured within a stated period).
• Clauses which by nature should survive termination will do so (e.g., confidentiality, IP, liability limits).

15) Changes to these Terms

We may update these Terms from time to time. Significant changes will be signposted on this page. Your continued use of the website or services after changes take effect constitutes acceptance of the updated Terms.

16) Governing law & jurisdiction

These Terms, and any non-contractual obligations arising out of or in connection with them, are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, subject to any mandatory statutory rights.

17) General

• Entire agreement: These Terms plus any applicable Order constitute the entire agreement regarding the services described therein.
• Severability: If any provision is found invalid, the remainder remains in effect.
• Assignment: You may not assign or transfer rights without our prior written consent; we may assign to an affiliate or in connection with a reorganisation.
• Force majeure: Neither party is liable for delays/failures due to events beyond reasonable control.
• Notices: Send legal notices to stuart.arthur@joinscout.org.

18) Contact us

Questions about these Terms? Reach us via /contact or stuart.arthur@joinscout.org.